O. F. Gollcher & Sons are ISO 9001:2015 certified by the Malta Competition and Consumer Affairs Authority (MCCAA):
- Listening and responding to our clients and soliciting feedback thereby developing client partnerships.
- Employing highly competent staff.
- Regularly providing internal and/or external training and developing all our personnel ensuring competency of staff.
- Seeking to measure and improve performance by means of defined quality measurable objectives.
Our performance standards ensure that customers can be assured of the highest standards of professional service over the full range of our activities.
Our Service Standards are based on:
- Ensuring that we are clear about customers’ requirements.
- Providing an objective and reliable service based on our knowledge, skills and experience.
- Keeping customers informed of progress.
- Completing the service and reporting promptly.
- Resolving as quickly as possible any problems that arise.
- Meeting standards set by our business partner’s including the Lloyd’s Standard Service Level Requirements.
We therefore operate to clearly understood standards to ensure timely surveys and response times, clear communication channels and prompt reporting. We always welcome comments and suggestions to help us improve the services we provide.